Legal

Privacy Policy

Note for the business owner: this policy is written to align with the Australian Privacy Act 1988 and the Australian Privacy Principles. Please read it through and confirm it reflects how the business actually handles enquiries before launch.

Last updated: 10/08/2026

This policy explains what Gold Coast Polishing & Ceramic Coating collects when you contact us, why we collect it, how it is used and stored, and how you can access, correct or delete the information we hold about you. It applies to the www.goldcoastpolishing.com website and any enquiry form on it.

Overview

What we collect and why

When you submit an enquiry — through a quote form, a contact form, or by message — we collect the details you give us so we can respond, prepare a quote and book the work if you go ahead.

The details we may collect are:

your name

your phone number

your email address

vehicle details (make, model, year and what you'd like done)

the message content you send us, and

where the website can read it, the page you visited, the referring website, and the advertising click identifier that brought you here.

We use this information to respond to your enquiry, prepare a quote, book the work, and follow up with you about that enquiry. We do not use your details for any other purpose unless you ask us to.

Cookies and tracking

This website runs Google Analytics, Google Ads and the Meta (Facebook) advertising pixel. These tools use cookies to understand how the site is used, measure the performance of our advertising, and may be used to show you relevant ads on other websites and platforms (remarketing).

The cookies these tools set are generally used to recognise your browser and measure ad performance. They do not give us access to the rest of your device or your accounts with other services.

You can opt out of these cookies and limit ad tracking through your browser settings and the ad preferences for each platform:

in your browser, turn off third-party cookies or use the Do Not Track setting; most browsers also let you review and delete cookies under Settings or Preferences;
for Google ads, manage your ad settings at ads.google.com/settings/ads;
for Meta, manage your ad preferences in your Facebook settings under Ad preferences.

Sharing

How your details are stored and shared

Your enquiry details are stored in a third-party customer relationship management system (CRM). The CRM is used to track your enquiry and to contact you about it. The CRM provider and any other service providers we use handle your details only to provide their service to us, and are required to keep that information secure.

We do not sell your personal information, and we do not share it with third parties for their own marketing. We only disclose your details where required by law, or to a service provider helping us run the business and respond to your enquiry.

Follow-up

SMS and email contact

When you enquire, we may contact you by phone, SMS or email about your enquiry — to respond, to ask for the information we need to quote, to confirm a booking, or to follow up if you have not replied.

You can opt out of these messages at any time. To stop receiving them, reply "STOP" to any SMS, or click the unsubscribe link in any email, or contact us using the details below and we will remove you from follow-up messages.

Retention

How long we keep your details

We keep your enquiry details for as long as needed to respond to your enquiry and complete any work you book, and for a reasonable period afterwards in case there is a follow-up question or a warranty matter. After that, we delete or de-identify the information unless we are required to keep it for a legal or accounting reason.

You can request access to the information we hold about you, ask us to correct it, or ask us to delete it. To make any of these requests, contact us using the details below. We will respond within a reasonable timeframe and may ask for information to confirm your identity before acting on a request.

Questions

Contact us about privacy

If you have a question about this policy or about how your information is handled, or you’d like to access, correct or delete the details we hold, get in touch:

info@goldcoastpolishing.com.au 0478 920 170

Get in touch

Got a question about your privacy?

Send a few details through and we’ll get back to you. We’ll only use what you tell us to respond to your enquiry.

Reach us through

2/1 United Road, Ashmore, 4214