Gold Coast Polishing & Ceramic Coating is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner (OAIC) at
https://www.oaic.gov.au/

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.

This Personal Information is obtained in many ways including correspondence by telephone and email, via our website https://www.goldcoastpolishing.com.au, from social media, from publicly available sources, and from cookies. We do not guarantee website links or the privacy policies of authorised third parties.

We collect your Personal Information for the primary purpose of providing our vehicle detailing, ceramic coating, paint protection and related services to you, as well as for providing information, quotes, and marketing communications. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from our marketing communications at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, religious beliefs, membership of a trade union, criminal record, or health information.

Gold Coast Polishing & Ceramic Coating does not actively collect sensitive information. If sensitive information is provided, it will only be used:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent, or where required or authorised by law

Third Parties

Where reasonable and practicable, we will collect your Personal Information only from you. However, in some circumstances we may receive information from third parties (such as booking platforms, payment providers, or advertising platforms). In such cases, we will take reasonable steps to ensure you are aware of the information provided to us.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including:

• To third parties where you consent to the use or disclosure
• Where required or authorised by law

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and from unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify the information. However, some Personal Information may be retained in client records for a minimum period of 7 years where required for legal or business purposes.

Access to your Personal Information

You may access the Personal Information we hold about you and request updates or corrections, subject to certain exceptions. To access your Personal Information, please contact us in writing.

Gold Coast Polishing & Ceramic Coating will not charge a fee for access requests, but may charge a reasonable administrative fee for providing a copy of your Personal Information.

For security reasons, we may require identification before releasing requested information.

Maintaining the Quality of your Personal Information

We take reasonable steps to ensure that the Personal Information we collect is accurate, complete, and up to date. If you believe that any information we hold is inaccurate or outdated, please contact us as soon as practicable so we can update our records.

Policy Updates

This Privacy Policy may change from time to time. The current version will always be available on our website.

Privacy Policy Complaints and Enquiries

If you have any questions or complaints about this Privacy Policy, please contact us at:

Gold Coast Polishing & Ceramic Coating
Gold Coast, Queensland, Australia
gcpolishing@gmail.com
0478 920 170